Refund policy

At Renesia, your satisfaction is our priority. This policy explains our money-back guarantee, returns, exchanges, cancellations, and refunds. It should be read together with our Terms of Service; if there is any conflict, the Terms of Service control. Nothing in this policy limits any rights you may have under mandatory consumer-protection law in your state.

1. 30-Day Money-Back Guarantee

We offer a risk-free 30-day money-back guarantee on Renesia products. If you are not satisfied with your purchase, simply contact us at care@renesia.co within 30 days of delivery, and we will refund you in full — no return required in most cases.

Important Notes

  • The guarantee applies to both first-time and returning customers.

  • The 30-day period is measured from the date of delivery.

  • Shipping, handling, and any optional shipping-related fees you paid at checkout (for example, priority shipping or Delivery Guarantee) are non-refundable.

  • If you choose an exchange or replacement, the money-back guarantee no longer applies to that product (see Section 5).

  • Purchases must be made directly from our official website (www.renesia.co). Products bought from third-party sellers or marketplaces (such as Amazon or eBay) are not covered.

2. Subscription (Autoship) and Repeat Orders

You can start, pause, or cancel a Renesia subscription at any time. This section explains how refunds and cancellations work for recurring and repeat orders.

Refunds

Subscription (autoship) shipments and repeat orders are eligible for a refund within 30 days of the delivery date — the same window we offer on first-time purchases. To qualify, the following conditions apply:

  • Unopened items only.

  • A return authorization is obtained from us first (see Section 8).

  • Return shipping is the responsibility of the customer.

  • Shipping and handling costs are non-refundable.

Cancellation

  • You can cancel your subscription at any time through your account dashboard or by emailing care@renesia.co.

  • To avoid being charged for your next cycle, cancel at least 24 hours before your next billing date.

Refunds, where applicable, are processed after we receive and inspect any returned product.

3. Cancellations and Orders in Transit

Plans change, and we will do our best to accommodate cancellations. If you need to cancel, contact us at care@renesia.co as soon as possible. We will make every effort to stop your order before it ships, but because we work quickly to ensure timely delivery, we cannot guarantee a cancellation once an order has entered processing. We do not charge any cancellation or restocking fee.

Orders that have already shipped cannot be cancelled. If you wish to cancel after dispatch, you may either accept delivery and follow our return process, or refuse delivery so the package is returned to us. For address changes on a shipped order, please contact the carrier directly; we are not responsible for address changes once an order has shipped.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at care@renesia.co within 3 days of receipt and include a photo or video of the issue. In most cases you will not need to return the item — we will send a replacement at no cost or, at our discretion, issue a refund. Please do not discard the product until we ask you to, as we may need it returned for quality control.

5. Exchanges

To exchange an item, contact us at care@renesia.co. If we approve the exchange, we will arrange the replacement or ask you to return the original item in accordance with this policy. Once you receive a replacement, the money-back guarantee for that product no longer applies, as the exchange resolves your claim for that item.

6. Lost, Stolen, or Undelivered Packages

Lost in Transit

If tracking does not show delivery and your package appears lost in transit, contact us at care@renesia.co. After a reasonable investigation, we will arrange a reshipment or refund. We may ask for documentation, such as a statement of non-receipt.

Tracking Shows “Delivered”

If tracking shows delivery to the address you provided but you cannot locate the package, please check around your premises and with household members or neighbors, then contact the carrier with your tracking number. Packages confirmed delivered by the carrier to the correct address are not automatically eligible for a refund or free replacement, except where required by law or where you purchased Delivery Guarantee (see Section 7).

Address Errors

We cannot issue a refund or free replacement if an order does not arrive because of an incorrect or incomplete address provided at checkout. If a package is returned to us as undeliverable, we will contact you, and additional shipping fees may apply for reshipment.

7. Delivery Guarantee (Shipping Protection)

At checkout you may add Delivery Guarantee to your order. It gives you peace of mind in the event your delivery is damaged, stolen, or lost during transit.

  • If you purchased Delivery Guarantee and your package is damaged, stolen, or lost in transit, contact us at care@renesia.co and we will arrange a reshipment or refund of the affected items.

  • If you did not purchase Delivery Guarantee, the standard terms in Section 6 apply.

  • The Delivery Guarantee fee itself is non-refundable.

8. Return Instructions (Authorization Required)

All returns require prior authorization. To initiate a return:

  • Email us at care@renesia.co with your order number and the reason for return.

  • We will provide return instructions and, where applicable, a return shipping label and the return address.

  • Items must be sent only to the address we provide after authorization. Products returned without prior authorization may not be accepted.

9. Shipping Costs

  • Return shipping is the customer’s responsibility, unless the return is due to a damaged, defective, or incorrect item (see Section 4).

  • Shipping, handling, and any optional shipping-related fees paid at checkout (such as priority shipping or Delivery Guarantee) are non-refundable.

10. Policy Amendments

We reserve the right to update or amend this policy at any time. Changes take effect upon publication on our website and apply to orders placed after the change, consistent with our Terms of Service. Changes do not retroactively reduce rights for orders already placed or for disputes already arising.

11. Acknowledgment of Policy

By placing an order with Renesia, you acknowledge and agree to the terms set out in this Returns & Refunds Policy and in our Terms of Service.

12. How to Reach Us

For all return, refund, or order inquiries, please contact us:

Perdura Brands LLC 

Renesia

1120 Logan Ave #103, Cheyenne, WY 82001, USA

Email: care@renesia.co

Phone: +1 (307) 275-8870

In most cases we can resolve concerns quickly, so please reach out to us before initiating a payment dispute or chargeback.